HOW TO RETURN

RETURN PAGE  

 

If your purchase has not met your expectations , you can make a return . 

 

You can see the conditions available for you to return your items . 

 

WHAT ARE THE CONDITIONS TO COMPLETE A RETURN ?  

  

• You have 2 days after getting delivered to decide . 

 

• Items must be in their original condition and include all labels. 

 

HOW DO I PREPARE MY RETURN PACKAGE ? 

If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost. If we send you the return label by email , you will have to print it , if not , its won’t be necessary . 

Return  receipt that you will receive on your email . 

 

DO I HAVE TO DROP THE PACKAGE SOMEWHERE ?  

No , A delivery man will come pick up the package, same way as you got delivered. 

 

WHAT TO DO IF I WANT TO MAKE AN EXCHANGE  ? 

For an exchange , we proceed the same way as the return , you should make a return for the items that you want to change , and then make a new order with the new items that you want to have .  

You will have to pay the delivery fee again , as the transport company have to make an other ride . 

And you will get the refund as soon as we got your package that your returned , and we will follow up your new order as usual . 

 

IS THE RETURN FREE ? 

Yes , the return option is free of charge . 

 

HOW CAN I TRACK MY RETURN PACKAGE  ? 

Yes , You will receive an email with a link to our transport company website  , so you can track your return package the same way as your order . 

 

WHEN DO I GET MY REFUND ? 

You will get your refund as soon as we will receive your return package and check if all the items are in their original condition and include all labels . 

 

HOW WILL I GET MY REFUND ? 

You will get your refund by a bank transfer from our company account to your personal one . We will ask you to send us your Full name and your bank account number as soon as we will get your return notification . 

 

 

WHAT ARE THE STEPS TO MAKE A RETURN ?   

 

• Check if you did not pass the due date first . 

• Make sure that the pieces are all in their original condition and include all the labels. 

• Make a return request on our website , on the menu you will find a page for the returns & follow the steps . 

• Wait to get a call from the delivery man before he comes to pick up the return package. 

• Track your return package by the link that you will receive on the email . 

• Wait to contacted by our team to send us your bank account information so we can refund you as soon we get your package and check it .